What is a "challenge question"?
When you log into BannerWeb for the first time, you will be prompted to set up a challenge question. A challenge question is a simple question and answer combination of your choice. Answering this question correctly will allow you to enter Banner should you ever forget your PIN.
What do I do if I've forgotten my BannerWeb PIN?
You may click the "Forgot PIN" button after entering your User ID on the BannerWeb login screen. You will be prompted to answer your challenge question. Alternatively, if you cannot remember your challenge question, you may use your email username and password to change/reset your PIN by clicking "Reset Banner Web PIN".
Why have I been locked out of my Banner account?
Four failed login attempts will cause you to be locked out of BannerWeb for security reasons. If you have been locked out, simply reset your PIN (see previous question).