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| ITS Phone Services - Voice Mail |
To LOGIN and Retrieve Voice Mail Messages:
If you are logging in from your dorm room phone, just dial
3700 and your messages will play. If you pick up the handset and
you hear a stutter dial tone as opposed to a regular dial tone, this
indicates that you have a new voicemail message.
- Dial 3700 if checking voicemail from any other phone on campus or
321-3700 if checking from anywhere off campus.
- Dial your mail box number, which is your four-digit extension number,
then press #.
- Enter your password, then press #.
Delete each message by pressing 76.
Always delete your old messages!
To change your password:
- While logged in to Meridian Mail, press 84 and follow the prompts.
Your new password may be from four (4)) to sixteen (16) numbers
or letters, except for the characters #
Playback options:
- After logging in, listen to the mailbox summary.
- Listen to the first message announcement.
- To play the message, press 2.
- To skip back, press 1.
- To skip forward, press 3.
- To pause, press #; to continue, press 2.
- To delete a message, press 76. (Be sure to always delete your messages
after reading)
- To restore a deleted message (within the current session only –
meaning before you hang up), press 76 again.
- To play the message envelope, press 72.
Callers from outside the University hear your external greeting;
callers within the University hear your internal greeting. If you
only record your external greeting both callers from outside and inside
CBU will hear your external greeting.
To record your greeting:
- While logged into Meridian Mail, press 82.
- Press 1 for external greeting, 2 for internal greeting, or 3 for temporary
greeting.
If only the external greeting is recorded, it will play for all external
or internal callers. Recording an internal greeting is not necessary
when you have recorded an external greeting. If you record an internal
greeting you must also record an external greeting. The temporary greeting
is used while away from the office. An expiration date/time can be set
and at the expiration date/time your greeting will revert back to your
original greeting. If you don’t set a expiration date/time your
temporary greeting will not expire.
If you want to hear the current greeting, press 2.
- Press 5 to record. Wait for the tone before you start to speak.
- Press # to end the recording.
When you have finished recording, you can play the greeting,
re-record it, delete it or press 4 exit.
To play your greeting:
- Press 2 to play the greeting you recorded.
To re-record your greeting:
- .While at the beginning of the greeting, press 5 to record. Repeat
the steps above for recording.
To delete your greeting:
- Press 76 to delete a greeting.
- To exit the greeting menu:
- Press 4.
To Record Your Personal Verification:
- While logged in to Meridian Mail, press 89.
- You will either hear your telephone number or the name that has been
recorded.
- To record or rerecord your personal verification, press 5.
- This message should be just your name, number or department.
- After recording the verification, press #.
- Press 4 to return to your messages.
To Leave A Message For Multiple People:
- After logging into the voicemail system, press 75 to make a list of
mailboxes.
- Enter each mailbox number followed by #.
- When you have completed the list, press # again.
- Press 5 to record your message.
- Press 2 to listen to your message.
- Press 76 to delete or 79 to send.
Express Messaging:
- Dial 3800.
- Dial the number of the person you wish to leave the message for and
press #.
- After recording the message, press #.
- Press 79 to send.
If you have forgotten the commands, while you are in the mailbox,
you may press 8* for a menu of mailbox options. While you are in a message,
you may press 7* for a list of mail options.
Your mailbox will walk you through almost anything that you want to
do with it.
Always delete your old messages!
Return to Voice Services.
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