Production & Operations Management / MGMT 339 - CRN 20524
Term: Spring 2003 – Evening I
Instructor: Jim Rhodes
Meeting Times: Tuesday & Thursday 5:45 pm – 7:55pm ROOM: BU 208
Office Location: BU 317
Phone:
Work 321-3314
FAX 321-3566
E-Mail: jtrhodes@cbu.edu
Office Hours:
Tuesday & Thursday 12:00 – 3:30 pm and 4:45 – 5:45 pm
Other hours by appointment at mutually convenient times.
Catalog Description:
An in-depth look at the production/operations functions of organizations. Topics
will include product and process strategies, quality programs, location and
layout strategies, inventory control techniques, and a comparison of the operational
strategies used by both manufacturing and service organizations. The course
will integrate quantitative modeling with business problem solving.
Prerequisites:
BUS 222 – Intermediate Business Statistics andMGMT 337 – Principles
of Organization and Managementor their equivalents
Text(s):
Heizer & Render, Operations Management, 6th Edition, Prentice Hall,
2000
Course Objectives:
This course is designed to provide students with:· The ability to use
and interpret various decision making tools such as linear programming, forecasting
models, PERT/CPM, inventory models, queuing models, statistical process control,
etc.· Contemporary examples of operations that achieve high productivity
and achieve the status of world-class operations.· A framework for integrating
POM with marketing and financial functions.· An understanding of how
to achieve a competitive advantage using the operations function as a strategic
weapon.· A review of past and present advances in the field of POM.
Educational Philosophy:
It is my belief that the educational experience should be a combination of academic
challenges with the moral and ethical beliefs embodied in the Christian Brothers’
culture. I believe that it is the responsibility of the instructor to provide
an environment in which the student may prepare for their professional careers
and a life, which includes community involvement. To achieve this, I believe
that learning is the result of classroom interaction, individual study and research,
and group involvement. To this end, class assignments reflect this philosophy.
Course Methods:
A mixture of lecture, lecture/discussion, problem review/lab sessions and case
analysis will be used. The lectures will supplement the text but we will rely
on class discussion of the text and end-of-chapter problems, as well as the
cases, to develop additional insights into production/operations management.
Students will prepare for the discussions, homework assignments, and exams outside
of class. The completion of all assigned reading materials is the responsibility
of the student. Exams and quizzes may contain any material assigned.
Additional Resources:
All students should become familiar with the POM and ExcelOM software and the
other supplements located on the CD in the text. Other reference materials are
available in the library and on the internet (the author of the text offers
additional resources at www.prenhall.com/heizer.
Americans with Disabilities Act:
Students that require course adaptations or accommodations because of a disability,
if you have emergency medical information to share with me, or if you need special
arrangements in case the building must be evacuated, please make an appointment
with me as soon as possible
Student Assignments:
Homework:
Completing the assigned homework problems is essential to understanding the
concepts addressed in the course. Homework will not be collected but will be
discussed during the next class session. Any questions concerning current homework
problems will be covered during class/lab discussions. Exam questions will be
consistent with the homework problems assigned.
Case Analysis Papers:
Each student will be required to write two (2) case analysis papers during the
semester. Each paper must include a full analysis of the questions at the end
of each case. The papers must be thorough and include analysis of both qualitative
and quantitative issues. Computer printouts of the software output for a case
are not sufficient. All papers must be typed, double-spaced and include any
appropriate tables, graphs, etc. Computer printouts, if any, should be presented
as an Appendix.
Late Papers Assignments are due at the beginning of class on the dates shown
on the Tentative Schedule. Late papers will be penalized one grade for each
class period it is late for up to 1 week after originally assigned. After 1
week, case papers will receive a zero (0).
Quizzes:
Short quizzes will be given throughout the semester (see class schedule). Students
will be allowed to drop 1 quiz during the semester. No make-up on quizzes. Quizzes
will be multiple choice.
Exams:
Exams will be open-book, open-notes, and computer software assisted. They will
consist primarily of problems. Understanding of POM concepts and tools and their
application to business situations will be important. You are expected to complete
these exams on an individual basis.
Make-Ups No make-up exams will be given without prior authorization from the
instructor. No exceptions.
Attendance:
Students are expected to be in attendance at all class meetings. A portion of
class time will be spent in laboratory/practice situations that are essential
if you are to understand the concepts and techniques, which will be developed
in this class. Extra: Each student will receive a 2-point bonus for each class
that they attend and arrive for on time. No bonus points will be awarded if
the student is tardy. Eight bonus points will be deducted for each class the
student is absent.
Grading Category Points:
Quizzes (4):50 points each
Exams (2):200 points each
Case Papers (2)100 points each
Grading scale:
A: 90% and up
B: 80%-89%
C: 70%-79%
D: 60%-69%
F: below 60%
Coverage of Business Curriculum Perspectives:
Legal, Regulatory, & Environmental Covered in the lectures and assignments
of the first four chapters of the text.
Ethical & Global Covered in the lectures and assignments of the first four
chapters of the text.
Technological This is the primary perspective of this course. It is covered
in most chapters of the text, homework and case assignments.
Tentative Schedule of Assignments and Topics
Tues – Jan 14:
Introduction and Course Overview
Chap. 1: Operations and Productivity
Chap. 2: Operations Strategy for Competitive Advantage
1.3, 1.4
Thur – Jan 16:
Chap. 3: Operations in a Global Environment
Module A: Decision-Making Tools
3.3, 3.4A.2, A.3, A.4, A.11
Tues – Jan 21
Quiz #1 (Chaps. 1, 2, 3 & Mod. A)
Chap. 4: Forecasting
4.6, 4.13, 4.14, 4.27, 4.29, 4.39, 4.40
Thur – Jan 23:
Chap. 4: Forecasting – continued
Module B: Linear Programming
B.8, B.14, B.15, B.17, B.25
Tues – Jan 28:
Module B: Linear Programming – continued
Chap. 6: Managing Quality
6.9, 6.12
Thur – Jan 30:
Quiz #2 (Chap. 4 & Mod. B)
Supp. 6: Statistical Process Control
6S.1, 6S.4, 6S.6, 6S.8, 6S.12, 6S.20, 6S.21
Tues – Feb 4:
Chap. 7: Process Strategy and Capacity Planning
7.5, 7.6, 7.7, 7.10, 7.16-7.19
Thur – Feb 6:
Quiz #3 (Chaps. 6, 6s, 7)
Chap. 8: Location Strategies
8.1, 8.2, 8.9, 8.17
Tues – Feb 11:
Module C: Transportation Models
Chap. 9: Layout Strategy
Case Paper #1 is due
C.1, C.15, C.169.1, 9.7, 9.17
Thur – Feb 13
EXAM #1 (Chaps. 1, 2, 3, 4, 6, 6s, 7, 8Modules A, B, C)
Tues – Feb 18:
Module D: Waiting Line ModelsChap.
12: Inventory Management (to p. 495)
D.6, D.11, D.13, D.2012.2, 12.9, 12.12, 12.18, 12.24
Thur – Feb 20:
Supp. 12: Just-in-Time Systems
Chap. 13: Aggregate Planning
12S.1, 12S.413.3-13.6
Tues – Feb 25:
Chap. 13: Aggregate Planning - continued
Thur – Feb 27:
Quiz #4 (Mod. D & Chaps. 12, 12s, 13)
Chap. 14: Material Requirements Planning (MRP)
14.1, 14.2, 14.3-14.5
Tues – Mar 4:
Chap. 15: Short-Term Scheduling
Chap. 16: Project Management
15.3, 15.10, 15.11, 15.17
16.3, 16.12-16.14, 16.16
Thur – Mar 6:
Quiz #5 (Chaps. 14, 15, 16)
Case Paper #2 is due
Sat – Mar 8:
EXAM #2 (Chaps. 9, 12, 12s, 13, 14, 15, 16 & Mod. D)