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The Academic Services team manages academic alerts through CBU Starfish, collaborating with the campus community to address concerns and support students.

All academic alerts will be managed through CBU Starfish beginning spring 2021. If you have any questions or need additional information, please reach out to any member of the Academic Services team at studentsuccess@cbu.edu or (901) 321-3758. You have also been invited to participate in Starfish training courses through Canvas.

Alerts are assigned to the Academic Services team according to the student’s academic school of study:

Academic Alert Workflow

Step 1: Instructor will raise tracking item based on the type of concern.

Depending on the type and level of concern (described in more detail below), the student may receive a growth mindset oriented message with instructions and recommended actions. In addition, the Academic Services Advisor and Faculty Advisor will be notified.

Step 2: Intervention cycle begins.

The cycle follows different types of patterns depending on the nature of the tracking item and the severity (level) of the concern. Efforts to contact students include phone and CBU email.

Level 1: Usually a minor concern that we do not want to become a larger issue. Student will directly contact/meet with instructor to resolve the issue or be guided to other relevant referrals. Optimally, the tracking item will be cleared within 2-3 days. If repeated “Level 1” concerns are presented for the same student, Academic Services advisors will advance to “Level 2” intervention.

  • Attendance Concern (Flag)
  • Academic Services Peer Tutoring (Referral)
  • Meet with Your Instructor (To Do)

Level 2: These are high-level concerns or signals of a concerning pattern based on additional information already available. Over the course of 1-2 weeks, the Academic Services advisor initiates outreach to the student, determine factors limiting academic success, and establishes a plan for improvement.  Requires student to schedule an initial appointment with Academic Services Advisor or Faculty Advisor within 2 days. May need to be referred to other campus resources depending on students’ need and may take longer to be cleared.

  • Behavioral Concern (Flag)
  • Accommodations May Be Needed (Referral)
  • Meet with the Dean of Academic Services (To Do)

Level 3: Any repeated level 2 concern will be classified as level 3. Referral to the Dean of Students and/or Student Outreach Network may be required, along with more intrusive advising intervention.

  • I Need Help (Flag-raised by student)
  • Student Outreach Network (Referral)
  • SON-Emergency Academic Support (To Do)

Step 3: Tracking Item is cleared.

Based on the interaction with the student and the known outcomes, the tracking item is cleared with one of the following categories of resolution:

  • The concern was successfully addressed
  • The concern was not successfully addressed
  • The concern is no longer relevant
  • The flag was raised by mistake

Please note: to continue collaboration for student success, Instructors are encouraged to clear tracking items if they know a resolution has been achieved (e.g. if you raised an Attendance Concern flag on Monday, but the student then returned to class on Wednesday and explained their absence).

Additional summary comments can also be included at the time of clearing the tracking item. All relevant parties are notified. Case notes that have been added throughout the Intervention Cycle will be available for ongoing reference by advisors.