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Student Complaint Procedure

Christian Brothers University encourages students to be fully active in- and outside the classroom for a well-rounded educational experience. With this in mind, the university urges all of its students to read the student handbook, The Compass, and to familiarize themselves with CBU policies and regulations that are in place for both the academic and non-academic aspects of student life.

The University advises students who wish to file a complaint to follow the procedure listed in the student handbook.

If after exhausting all the proper resolution channels available on campus, the complaint has not been resolved, the student may file a consumer complaint with any of the following accrediting agencies:

  • Complaints relating to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACS), (;
  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (, and then search for the appropriate division);
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (

Out-of-State students enrolled in a distance education program may also find the consumer complaint agencies for their states HERE.

Karen M. Conway
Dean of Students
(901) 321-3536